Terms & Conditions

QUEBEC SHIPPING
Free shipping is offered for local orders over $100 within a 100 km radius of our distribution center. Orders inferior to this threshold will be subject to a $20 freight fee. For volume orders, please contact your representative.
**Please note that our pickup counter is closed at this time**
 
CANADAWIDE SHIPPING
All orders outside of the province of Quebec are subject to our carrier partners calculated shipping rates. These rates are based on package size and weight. Handling fees may apply. 
Fix rate or free shipping available on larger orders, please contact your account representative. *Priced on application* 
 
*Please note that processing times are not included in carrier-calculated expected shipping times.
Provinces we ship to AB, BC, MB, NB, NL, NS, ON, PEI, QC, SK

 

*exclusions and conditions may apply to heavy weight or fragile items*

PRICING

Prices are listed in Canadian currency. All applicable taxes extra. In the event of a pricing error, Prolific Products reserves the right to change the price without notice. We also reserve the right to change prices based on changing economic and manufacturing conditions. Freight rates quoted are to be considered dock-to-dock. If extra handling is required, additional charges may apply. Quotations on large quantities are available on request. 

 

PRODUCTS & IMAGES

Colour, sizing or style depicted in some photos may not be exactly as described.
Please check your product description carefully before placing your order. Prolific Products does not own the rights to most product images on our website. 

 

RETURNS & REFUNDS

If for any reason you are unsatisfied with the stock product you receive from Prolific Products, you may return your shipment by contacting us through our company e-mail or by simply calling us to receive a return authorization number. Products must be returned within 30 days of delivery, must be in original packaging and must not have been used for a full refund or exchange of the product you purchased. Restocking fees may apply.

Prolific Products inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Orders for products affected by x-factor events such as viral outbreaks and other extreme circumstances cannot be returned once billed.  

Items on special order are final sale and cannot be returned or exchanged once billed. 

Missing or damaged items on delivery must be claimed within 5 working days receipt of the packing slip. Claims to be sent to our customer service.

All products related to COVID-19 may not be exchanged or refunded.


PAYMENT & CREDIT POLICY

Please contact us if you wish to open an account with credit.   

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