1. I do not have an account with Prolific Products. How can I open an account before placing an order?
In order to open an account, please fill out the form "Account setup" found in right corner of the home page. This will allow us to perform a credit check and establish payment terms for your account.
2. Do you publish a complete product catalogue on this site?
Although a wide range of products are online, some are not. In addition to the items available on the website, thousands of products can be bought in store by placing a special order from our suppliers. For more details, please contact us.
3. My company requires a large variety of products. I would like an expert from your team to meet with me to discuss products, usage, and quantities. Is this possible?
Absolutely! We can send one of our representatives to your company to discuss and help determine your exact needs. Our representative will inform you on all the lines of products we distribute, and help you decide which products are better suited for your needs. Prolific Products being a one-stop shop, will allow you to save time and money ordering all your industrial needs!
4. If I buy a large quantity of an item, can I get a discount?
Yes, we do adjust prices depending on quantity ordered. Use our "Ask for a price" feature to request a quote.
5. Does Prolific Products offer guarantees on its products?
All of our products come with the manufacturer's warranty. For further information, please contact customer service at email@example.com.
6. How will the shipping and handling fees be calculated?
The shipping and handling fees will vary according to the destination address, and the weight and dimensions of the packages. Otherwise orders of $150 or more within 100km of Montreal will be subject to free delivery.
7. When can I expect to receive my order?
Once you have placed your order, items that are stock will be shipped immediately. If items are not stock, lead times will vary depending on items ordered, quantities, and destination address. For further information, please contact customer service at firstname.lastname@example.org.
8. I have received my order, but the product I received is not what I ordered/wanted. What can I do?
Please contact customer service at email@example.com to ask for a return authorization number. If you have signed a special order form, the items cannot be returned, reimbursed, or cancelled. If an item has been used, no return will be accepted.
9. I have received my order, but the product is damaged. What can I do?
If your order arrives damaged, please take a picture of the item and contact our customer service team at firstname.lastname@example.org in order to process a return or refund.
Prolific Products inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Orders for products affected by x-factor events such as viral outbreaks and other extreme circumstances CANNOT be returned once shipped and billed.
All products related to COVID-19 may not be exchanged or refunded.
For any other inquiries, please do not hesitate to contact us by phone at (514) 506-9937 or by email at email@example.com. We will gladly assist you in your search!